TO bankruptcy

What to do in case of tour operator bankruptcy

Bankruptcy of CK CEKARE

On July 1st, 2021, the travel agency CEKARE, spol. s r.o. reported its bankruptcy. This travel agency is insured with us in the event of its bankruptcy. Customer claims could be raised up to September 30, 2021. This is to confirm we received claims from all aggrieved clients. We will sum up the final claim amount to start paying out compensations. Please, see more details on the claim process in the section "What to do in case of tour operator bankruptcy".

Situation around CK Travel Planet

On June 1st 2021, the insolvency court took place at the Municipal Court in Prague in the matter of initiating insolvency proceedings at the creditor's request. More information can be found on the Insolvency Register website(CS). We are closely monitoring the whole situation. Hearing to review the case has been rescheduled from September 21 to November 1, 2021. Case hearing results are needed to resolve clients' claims. If the court finds that the travel agency Travel Planet s.r.o. is in bankruptcy, we are ready to meet our obligations and provide clients with full insurance benefits for non-provided services.

In case of new facts, we will inform you here.

If you have any questions, do not hesitate to contact us with confidence.

Yours ERV Evropská

What to do in case of tour operator bankruptcy?

1) Check with the tour operator, on the website of the Ministry of Regional Development of the Czech Republic or on our website, whether the tour operator has arranged insurance case of bankruptcy with us.

2) If you are abroad, immediately contact our Euro-Center assistance service at +420 221 860 606. Communication will simplify when there is only one person representing the group of people. Assistance will map the situation and find out how many clients are in that destination, in what condition and what services tour operator paid and which not. It will solves the whole situation.

3) Report a claim for a holiday that has not been taken or partially taken directly with us, without delay, and no later than three months after the TO bankruptcy.

4) To facilitate the settlement of a claim, we have prepared a simple claim report online.

5) To the completed report please attach:

 - travel contract with TO,

 - proof of deposit payment / full price of the trip,

 - proof of payment of any additional costs associated with the insured event for which you are claiming compensation (expenses for necessary replacement accommodation and meals abroad, return travel expenses to the Czech Republic).

6) We can pay your claim when we receive a list of all clients to whom TO was not able to deliver the purchased service and all clients report their claims so that we can determine the complete damage.

7) For settlement of the claims it is necessary that TO is declared insolvent by the court.

What does TO bankruptcy insurance cover

This insurance protects clients of tour operators in the situation when TO are not able to meet their obligations due to insolvency. Pursuant to Act No. 159/1999 Coll., On Certain Conditions of Business Activities in the Field of Tourism, Insurance is compulsory for all tour operators.

The insurance applies to the situations when the insolvent tour operator does not:

 - arrange transport of its clients from the foreign country back to the Czech Republic if it was included in the tour,

 - refund its clients with the deposit or full price of the tour that eventually has not been carried out,

 - refund its client with the difference between the full price of the tour and price of partially realized tour in case that it was carried out only partially.