What to do when you had an insured event?
1. Call assistance
Contact assistance in any emergency situation, i.e. when you need medical treatment in hospital, after an accident, before an early return to your home country or when you are liable for any damage that can be covered by your insurance. Our assistance service needs to approve your steps in advance, otherwise we may not recognize your claims later.
Call +420 221 860 606 or contact us via Moje Evropská mobile app.
2. Save all the documents related to the insured event
Keep the original documents for at least 6 months after the insured event. They may be required for investigation of more complicated insured events or internal inspections.
3. Make a claim
After your return home, take advantage of a possiblity to make a claim on-line. Fill in all fields of the on-line form, attach scanned documents and describe the circumstances of the insured event carefully. You can also print out the damage reports and send them by post.
You will need your insurance policy, scans of the documents related to the damage (medical report, receipts, bills for the medical treatment or drugs purchases etc.) and you bank account number. The documents do not need to be translated.
What are the steps of the claim settlement?
1. Claim notification confirmation
You will receive a confirmation e-mail that you reported the claim.
2. Assignment of the ID number and expected date of the claim settlement
We will send you an e-mail with the expected date of the claim settlement once we start processing your claim. In case that we will need some additional information or documents related to the insured event, we will contact you.
3. Investigation of the claim
If we have all the necessary documents, we will settle your claim within 7 working days.
4. Payment of the insurance benefit
We will transfer the insurance benefit within 15 days from the claim settlement to the bank account that you provided in the damage report. The amount is converted to the domestic currency by the exchange rate announced by the CNB at the date of the insured event.
Where can I track the progress of the claim settlement?
Log in to Moje Evropská client zone to find out the status of your claim.