Information about the insurer

1. Insurer

ERV Evropská pojišťovna, a. s., with its registered seat on Křižíkova 237/36a, Prague 8, Czech Republic, ID No. 49240196, registered in the Commercial Registry of the Municipal Court in Prague, Section B, Entry 1969

2. Managing Board

Ing. Libor Dvořák, born 30. 3. 1975, Pod Přerovskou cestou 1952, 250 88 Čelákovice
Ing. Štěpán Landík, born 29. 4. 1975, Na valech 279/20, Hradčany, 160 00 Praha 6

3. Supervisory Board

Christof Flosbach (chairman), born. 24. 11. 1980, 51399 Burscheid, Benninghausen 75, Germany
Mag. Wolfgang Lackner (vice chairman), born 28. 12. 1965, A-1030 Vienna, Steingasse 6/42, Austria
Dr. Oliver Alexander Wild, born 21. 10. 1971, 80799 Munich, Georgenstraße 78, Germany
The Supervisory Board also performs the functions of the Audit Committee.

4. Supervision in the insurance business

Czech National Bank, Na Příkopě 28, 115 03 Praha 1

5. Group affiliation

ERV Evropská pojišťovna belongs to the ERGO Group and via this to the Munich Re Group, one of the leading global reinsurance companies.

6. Reporting illegal activity (whistleblowing)

Third parties are entitled to report any unlawful behaviour of the employees of ERV Evropská pojišťovna, such as fraud, bribery, falsification of financial data, violation of sanctions, money laundering etc. through the Compliance Officer. If necessary direct connection with ERGO Group, please use this communication channel https://www.bkms-system.net/bkwebanon/report/clientInfo?cin=5ERGO15.

7. Where and how complaints may be lodged

Please let us know of your complaint using the channel that best fits your needs:

  • By e-mail at klient@ERVpojistovna.cz.
  • By a letter sent to ERV Evropská pojišťovna, a. s., Křižíkova 237/36a, 186 00 Praha 8, Czech Republic.
  • By phone on +420 221 860 860.

You can also complain to the Czech National Bank, Na Příkopě 28, 115 03 Praha 1, Czech Republic, phone: +420 224 411 111.

 For out-of-court settlement of consumer disputes, you can contact

  • Office of the Ombudsman of the Czech Insurance Association, Elišky Krásnohorské 135/7, 110 00 Praha 1, phone: +420 602 273 096, www.ombudsmancap.cz,
  • Czech Trade Inspection Authority, Štěpánská 567/15, 120 00Praha 2, phone: +420 296 366 360, www.coi.cz.

Information about the insurer 's activities