Make a Claim
Did anything happen to you on your trip? Make a claim on your travel insurance policy online.
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Are you insured with us and your workers going abroad? Report their business trip online.
Find out more about corporate insurance. Our clients include 60 of the 100 largest firms in the Czech Republic and other major companies.
Conclude an insurance with 10% discount, get an overview about your policies, easily extend your insurance or report a claim.
We have our own English speaking specialized assistance services centre that you can call 24/7. We personally check healthcare providers in tourist resorts so you can be sure to receive the best medical care. Moreover, you often do not have to pay anything in such partner hospitals, you just need to sign the bill. Thanks to the My Evropská mobile app, you don’t need to carry any unnecessary papers, your insurance cards is always at your fingertips in your mobile phone. We proccess the damages very fast. If you provide all necessary documents, we will settle the claim in unrivaled time of 7 working days. Our insurance conditions are comprehensible, don’t be afraid to read them.
Yes, as of January 2022 every person using a ski piste in any Italian ski resort needs to have 3rd party liability insurance. More information can be found under link below.
If the tour operator with which you had purchased the tour went bankrupt (insolvent) and was insured with ERV Evropská pojišťovna for this case, please follow instructions on webpage:
Yes. Serious damage to your residence, which occurred less than 30 days before departure, is one of the reasons for cancellation insurance (for insurance sold in a travel agency or the Storno Plus variant). In addition to the insurance conditions, we have also decided to accept cancellation in cases where the residence of family members, e.g. parents, children or siblings, is damaged.
Read more (CS)
Some of the credit card travel insurance products apply only to the medical expenses, the insurance coverage limits are not high enough and the deductible has to be paid for each insured event (up to CZK 5 000). It usually does not include trip cancellation insurance and/or other travel related risks. If you rely on credit card insurance, make sure to check its coverage.
Travelling Abroad in Pregnancy (CZ)
We planned a weeklong family holiday on Mallorca. 3 days prior to the departure, my son got severe abdominal pain. We went to the hospital where the doctors confirmed accute appendicitis and he immediately had to go to a surgery. Fortunately, we had a trip cancellation insurance so we got back a large part of the price of the tour and we plan to go there later. The important thing is that my son is all right. The cancellation of the tour was easy, the money were transfered sooner than we unpacked our suitcases. We did not expect such a fast claim settlement and once again, thank you.
son's hospitalization before holidays in Spain