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We have our own English speaking specialized assistance services centre that you can call 24/7. We personally check healthcare providers in tourist resorts so you can be sure to receive the best medical care. Moreover, you often do not have to pay anything in such partner hospitals, you just need to sign the bill. Thanks to the My Evropská mobile app, you don’t need to carry any unnecessary papers, your insurance cards is always at your fingertips in your mobile phone. We proccess the damages very fast. If you provide all necessary documents, we will settle the claim in unrivaled time of 7 working days. Our insurance conditions are comprehensible, don’t be afraid to read them.

If you suddenly need to cancel a tour that has already been paid, notify your travel agent (at least by telephone) and report the cancellation of the trip online in the section "Notify a claim" of this website. Do not forget to attach a travel contract and other required documents so we can settle the claim in time.

In the EU (as well as in Norway, Liechtenstein, Iceland and Switzerland) you are entitled to receive the necessary health care during your stay abroad. However, these services are not free of charge, so in most cases you will not save money. You can only be treated in public healthcare facilities and your home insurance company will pay for the treatment to the amount that is normally covered by local health insurance companies. Just like locals, you will have to pay the deductible that can be quite high. You will have to arrange everything yourself because the EHIC card does not include assistance services and does not cover any costs for transport to the Czech Republic.

Some of the credit card travel insurance products apply only to the medical expenses, the insurance coverage limits are not high enough and the deductible has to be paid for each insured event (up to CZK 5 000). It usually does not include trip cancellation insurance and/or other travel related risks. If you rely on credit card insurance, make sure to check its coverage.

Travel insurance covers only the events that occured in the area that it had been concluded for (Europe or the whole world). It can be arranged only for the trips from the Czech Republic abroad and does not apply to the countries where the insured is included in the public healthcare system. It also does not apply to the countries with increased security risk.