Trip Cancellation: Pre-departure Travel Policy

For unexpected situations when you have to cancel your plans

cancellation for other than health related reasons

7 % of the price of travel service

we refund up to 100% of your expenses

applicable on tours up to CZK 300,000

Cancellation even for personal preventive quarantine. For travelling abroad and also within the Czech Republic.

Now you can arrange cancellation insurance only in the Storno Plus variant. It covers situations when you have to cancel your trip due to your COVID-19 illness. It covers also personal preventive quarantine interfering with the planned departure. The insurance does not cover flat-rate quarantine. It still covers situations when you are denied to board the plane due to not passing the COVID-19 check on your departure from Czechia.

Storno Plus Insurance

  • exclusive variant that counts on everything
  • 7% of the price of the travel services
  • applies to the travellers and other persons who were not supposed to travel with you
  • you can cancel the trip for health problems including your COVID-19 illness as well as any other serious reasons incl. personal preventive quarantine or failure to comply with medical conditions during COVID-19 inspection at the airport
  • hospitalization or death are covered with no deductible, all the other reasons have 20% deductible

Did you know...?

The most important aspect of travel insurance are not the coverage limits but quality of assistance in emergency. Being the specialists, we know what is really important for you.


Trip cancellation insurance provides coverage in case you need to suddenly cancel a reserved flight ticket, accommodation or a tour. The reasons may include, for example, your serious acute illness or injury that requires hospitalization, death of your closest relative or extensive damage to your residence. Depending on the selected insurance option, there is 0% or 20% deductible of the cancellation fees.

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Insurance must be concluded within 3 working days from the payment for the first travel service. If you purchased the travel services less than 15 days before the departure (i.e. "last minute" tours), the insurance must be concluded on the date of payment for the services. Bookings by credit cards are considered to be payments.

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Trip cancellation insurance lasts until you use the travel service that you paid for or until you cross the borders of the Czech Republic. This means, for example, check-in at the airport or crossing the border when you travel abroad by your own vehicle.

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Deductible is a specific amount or percentage you contribute to each claim settled. For example, if your deductible is 20 %, on a claim amounting to CZK 10,000, we will pay you CZK 8,000.

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If you suddenly need to cancel a tour that has already been paid, notify your travel agent (at least by telephone) and report the cancellation of the trip online in the section "Make a claim" of this website. Do not forget to attach a travel contract and other required documents so we can settle the claim in time.

Make a claim


Client Stories

We planned a weeklong family holiday on Mallorca. 3 days prior to the departure, my son got severe abdominal pain. We went to the hospital where the doctors confirmed accute appendicitis and he immediately had to go to a surgery. Fortunately, we had a trip cancellation insurance so we got back a large part of the price of the tour and we plan to go there later. The important thing is that my son is all right. The cancellation of the tour was easy, the money were transfered sooner than we unpacked our suitcases. We did not expect such a fast claim settlement and once again, thank you.

Edita S.
son's hospitalization before holidays in Spain

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Insurance Details

Trip cancellation insurance is intended to cover cases in which you are compelled to suddenly cancel your air-ticket, accommodation or tour. It applies to travel abroad and also within the Czech Republic. You must contract the insurance within 3 working days after payment for the first travel service (for “last minute” services on the date of payment for the services). You can manage this on-line within a few minutes, even via your mobile phone. You will receive the insurance policy by e-mail after payment.

What is covered by Storno Plus insurance?

  • hospitalization of a traveller (no deductible)
  • death of a traveller (no deductible)
  • confinement of a traveller to bed (no deductible)
  • Your COVID-19 illness (20% deductible)
  • personal preventive quarantine
  • other verifiable reasons of a traveller incl. not passing the COVID-19 check at the airport on your departure from Czechia (20% deductible)
  • health problems of other people who were not supposed to travel with you (20% deductible)
  • other verifiable reasons of other people who were not supposed to travel with you (20% deductible)

Health problems of people who were not supposed to travel with you are, for example, caring for sick grandparents, injury of a close colleague or death of a loved one.

Other verifiable reasons may be a loss of employment for which you are not liable, divorce proceedings, remedial examinations, subpoena, cancellation of the meeting by your business partner, non-receipt of a visa for which you are not liable, traffic accident that happened on the way to the airport, cancellation of the event that was the main purpose of your trip, adoption of a child or death of your pet.

Cost of Insurance

Storno Plus that applies to other persons that were not supposed to travel with you costs 7% of the total price of the services. The maximum price of a tour or travel services that we insure is CZK 500,000 per insurance contract, family or co-travellers. If you wish to insure a more expensive tour or travel service, please contact us at 221 860 860.


Depending on the selected insurance option, we will refund up to 100% of the amount that you paid to the tour operator, flight ticket vendor, accommodation facility or any other travel service provider. If you cancel your trip for reasons with 20% deductible, we will refund 80% of the total price of the services.

Discounts offered

In case you already have a SingleTrip insurance or annual MultiTrip insurance the Storno Plus will cost you only 5% of the price of a tour or any other travel service. This way you can save almost 30% on the insurance premium.

By logging in to the My Evropská client zone, you get an additional 10% discount on any insurance product offered online.

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