Trip Cancellation Insurance

FAQ

What to do when you have to cancel your trip?

When can I take advantage of the insurance?

What kind of travel services does the insurance cover?

Until when do I have to conclude the insurance?

What is a deductible?

Client Stories

We planned a weeklong family holiday on Mallorca. 3 days prior to the departure, my son got severe abdominal pain. We went to the hospital where the doctors confirmed accute appendicitis and he immediately had to go to a surgery. Fortunately, we had a trip cancellation insurance so we got back a large part of the price of the tour and we plan to go there later. The important thing is that my son is all right. The cancellation of the tour was easy, the money were transfered sooner than we unpacked our suitcases. We did not expect such a fast claim settlement and once again, thank you.

Edita S.
son's hospitalization before holidays in Spain

serious acute illness or injury (also of a co-traveller or closest relative, who should have participated in the journey, but who you must care for)
death (also of a co-traveller or family member)
health complications due to pregnancy up to 2 months before expected delivery (also for your closest relatives)
rape (also for your closest relatives)
loss of employment for which you are not liable for reason of organisational changes or demise of your (also your co-traveller’s) employer
divorce proceedings initiated after taking out insurance
remedial examinations, if the unsuccessful event occurs after taking out the insurance
extensive damage to your home caused by a fire, floods, crime, etc. just before departure

Cost of Insurance

You will pay 4% of the price of the tour or individual travel services. The maximum price of the tour or travel services that we insure is CZK 300,000 per insurance contract, family or co-travellers. The minimum insurance premium is CZK 200.

Deductible

We will refund 80% of the cancellation fees that you will be compelled to pay to the travel agency, air-ticket agent, for accommodation or other travel expenses. This means that the deductible will be 20% of each insured event. In case of hospitalisation, the deductible is only 10%.

Discounts offered

If you negotiate trip cancellation insurance as a supplement to Sbaleno single trip insurance or you are a holder of annual MultiTrip insurance, you get a 25 % discount. The total price will thus be only 3% of the tour price. By logging in to the Moje Evropská client zone, you get an additional 10% discount on any insurance product offered on-line.