What is the purpose of trip cancellation insurance?

Trip cancellation insurance provides coverage in case you need to suddenly cancel a reserved flight ticket, accommodation or a tour. The reasons may include, for example, your serious acute illness or injury that requires hospitalization, death of your closest relative or extensive damage to your residence. Depending on the selected insurance option, there is 0% or 20% deductible of the cancellation fees. Read more

Until when do I have to take out the insurance?

Insurance must be concluded within 3 working days from the payment for the first travel service. If you purchased the travel services less than 15 days before the departure (i.e. "last minute" tours), the insurance must be concluded on the date of payment for the services. Bookings by credit cards are considered to be payments. Read more

Until when does the trip cancellation insurance last?

Trip cancellation insurance lasts until you use the travel service that you paid for or until you cross the borders of the Czech Republic. This means, for example, check-in at the airport or crossing the border when you travel abroad by your own vehicle. Read more

What does “deductible” mean?

Deductible is a specific amount or percentage you contribute to each claim settled. For example, if your deductible is 20 %, on a claim amounting to CZK 10,000, we will pay you CZK 8,000. Read more

What to do when you have to cancel your trip?

If you suddenly need to cancel a tour that has already been paid, notify your travel agent (at least by telephone) and report the cancellation of the trip online in the section "Make a claim" of this website. Do not forget to attach a travel contract and other required documents so we can settle the claim in time. Make a claim

Trip Cancellation: Pre-departure Travel Policy**For unexpected situations when you have to cancel your plans

Trip cancellation for almost any provable reason, applies to abroad trips as well as domestic

Now you can arrange trip cancellation insurance in two options: Cancellation and Cancellation Plus. Both options cover health related reasons including COVID-19. Cancellation Plus also covers more cancellation reasons and may apply to a wider range of insured persons. It also offers 0% deductible for a case of hospitalisation or a death.

Travel tips

Insurance Details

Trip cancellation insurance is intended to cover cases in which you are compelled to suddenly cancel your air-ticket, accommodation or tour. It applies to travel abroad and also within the Czech Republic. You must contract the insurance within 3 working days after payment of the first travel service (for “last minute” services on the date of payment for the services). Book on-line within a few minutes, even via your mobile phone. You will receive the insurance policy by e-mail after payment.

What is covered by Trip Cancellation?

hospitalization of a traveller (20% deductible)
death of a traveller (20% deductible)
confinement of a traveller to bed (20% deductible)
COVID-19 illness (20% deductible)

What is covered by Trip Cancellation Plus?

hospitalization of a traveller (no deductible)
death of a traveller (no deductible)
confinement of a traveller to bed (no deductible)
Your COVID-19 illness (20% deductible)
personal preventive quarantine
other verifiable reasons of a traveller incl. not passing the COVID-19 check at the airport on your departure from Czechia (20% deductible)
health problems of other people who were not supposed to travel with you (20% deductible)
other verifiable reasons of other people who were not supposed to travel with you (20% deductible)

Health problems of people who were not supposed to travel with you are, for example, caring for sick grandparents, injury of a close colleague or death of a loved one.

Other verifiable reasons may be a loss of employment for which you are not liable, divorce proceedings, remedial examinations, subpoena, cancellation of the meeting by your business partner, non-receipt of a visa for which you are not liable, traffic accident that happened on the way to the airport, cancellation of the event that was the main purpose of your trip, adoption of a child or death of your pet.

Cost of Insurance

The Trip Cancellation costs 4% of the price of the trip, air ticket, accommodation, etc. With the Trip Cancellation Plus for 7% of the travel service price, you can cancel also due to issues of people who were not supposed to travel with you. The maximum price of all travel services per one insurance contract, per a family or all fellow travelers may be CZK 500,000. If you wish to insure a more expensive tour or travel service, please contact us at 221 860 860.

Cancellation Plus that applies to other persons that were not supposed to travel with you costs 7% of the total price of the services. The maximum price of a tour or travel services that we insure is CZK 500,000 per insurance contract, family or co-travellers. If you wish to insure a more expensive tour or travel service, please contact us at 221 860 860.

Deductible

Depending on the selected insurance option, we will refund up to 100% of the amount that you paid to the tour operator, flight ticket vendor, accommodation facility or any other travel service provider. If you cancel your trip for reasons with 20% deductible, we will refund 80% of the total price of the services.

Discounts offered

In case you already have a SingleTrip insurance or annual MultiTrip insurance the Storno Plus will cost you only 3% (Trip Cancellation), i.e. 5% (Trip Cancellation Plus) of the price of a tour or any other travel service. That gives you 30% OFF on the insurance premium!