FAQ
Can I get the insurance if I have a high-risk pregnancy?
We are sorry but if you have a high-risk pregnancy or you are on a sick leave, it is not possible to conclude the insurance.
What is the difference between Seaside and Discovery insurance?
Sbaleno Seaside has lower insurance coverage limits than Sbaleno Discovery. The product names are indicative. You will find them helpful if you are not sure about level of the coverage limits for your trip. It is entirely up to you which option you are going to choose. Both of them include the same level of services.
Read more about Sbaleno Discovery
What makes our services different from the others?
We are the only ones to offer travel insurance up to 2 months before the expected delivery date. We have our own English speaking specialized assistance services centre that you can call 24/7. We personally check healthcare providers in tourist resorts so you can be sure to receive the best medical care. Moreover, you often do not have to pay anything in such partner hospitals, you just need to sign the bill. Thanks to the My Evropská mobile app, you don’t need to carry any unnecessary papers, your insurance cards is always at your fingertips in your mobile phone. We proccess the damages very fast. If you provide all necessarry documents, we will settle the claim in unrivaled time of 7 working days. Our insurance conditions are comprehensible, don’t be afraid to read them.
Is your credit card travel insurance sufficient?
Some of the credit card travel insurance products include apply to the medical expenses, the insurance coverage limits are not high enough and the deductible has to be paid for each insured event (up to CZK 5 000). It usually does not include trip cancellation insurance and/or other travel related risks. If you rely on credit card insurance, make sure to check its coverage.
What is (not) covered by the European Health Insurance Card?
In the EU (as well as in Norway, Liechtenstein, Iceland and Switzerland) you are entitled to receive the necessary health care during your stay abroad. However, these services are not free of charge, so in most cases you will not save money. You can only be treated in public healthcare facilities and your home insurance company will pay for the treatment to the amount that is normally covered by local health insurance companies. Just like locals, you will have to pay the deductible that can be quite high. You will have to arrange everything yourself because the EHIC card does not include assistance services and does not cover any costs for transport to the Czech Republic.
You can arrange your travel insurance on-line, even on your mobile phone. It only takes few minutes. We will send you the policy and the travel insurance card after payment of the premium by e-mail. If you download our mobile app, you don't even have to print anything. You will have everything you need at your fingertips.
You cannot arrange the insurance if you have a high-risk pregnancy or if you are on a sick leave.
Simplicity and quality from specialists
With regards to our experience and costs of abroad healthcare, we recommend you to arrange SingleTrip Comfort insurance that has sufficient insurance coverage limits. However, you can choose any other insurance product that we offer.
Insurance coverage
The insurance covers medical expenses, assistance services, accidental death or permanent disablement, luggage theft or damage, personal liability for bodily injury or property damage, legal protection and trip cancellation.
Extension options
There are many extensions you can add to the SingleTrip Comfort. Emergency Situations extension can help when you have to extend your stay abroad due to unintentional COVID-19 quarantine or failure to meet the medical conditions for the return journey (e.g. aircraft boarding refusal). Deductible is 20 %. You can also add Vehicle extension that will help when you need a car repair abroad or tow it back to the Czech Republic. It also covers alternative accommodation for the duration of the repair, or expenses related to rent car accident deductibles. Extension Flights will cover you in cases such as a decline of an air carrier or flight delays or cancellations benefits.
The maximum price of a tour or travel services that we insure is CZK 300,000 per insurance contract, family or co-travellers. You must conclude the insurance within 3 working days after payment for the first travel service (for “last minute” services on the date of payment for the services).
Discounts offered
By logging in to the My Evropská client zone, you get an additional 10% discount on any insurance product that we offer on-line.
